Frequently Asked Questions

Do you offer free shipping?

Yes, we offer complimentary tracked shipping on all UK orders. Delivery typically takes 5–8 business days.

What is your return policy?

We want you to feel confident in your purchase. We offer a 30-day money-back guarantee. If your item isn't quite right, simply contact us at info@eliseandmae.com for a hassle-free return and full refund.

How do I track my order?

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to follow your package every step of the way.

What payment methods do you accept?

We process payments securely via Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.